Privacy Policy

Trace Threads is an independent, artist-run streetwear label. This policy covers the personal information you give us when you browse shoptracethreads.com, place an order, or join the Sketchbook email list.

Order information: your name, shipping address, billing address, email address and phone number, so we can pick, pack and deliver your order.

Payment information: card and wallet details are collected and processed by our checkout provider. We never see or store your full card number.

Email signups: if you join the Sketchbook, we keep your email address to send you drop alerts and behind-the-scenes sketches.

Technical information: your device, browser and pages viewed, collected through cookies by the store platform and the analytics tools we use.

To fulfil and ship your order and to keep you updated on it.

To answer support messages and handle damaged-item claims.

To send Sketchbook emails if you signed up, and to stop when you unsubscribe.

To understand which designs and pages people actually look at, so the shop gets better.

Our store and checkout provider, which runs the shop, stores order records and processes payments.

The shipping carriers that deliver your parcel.

Google tools we use for search performance and site analytics.

We do not sell or rent your personal information to anyone.

Some cookies are required to keep your bag filled and get you through checkout. Others help us measure traffic and improve the site. You can block or delete cookies in your browser settings, but the bag and checkout may stop working without the required ones.

Order records are kept for as long as we need them for tax, accounting and legal obligations. Your Sketchbook email is kept until you unsubscribe.

You can ask us for a copy of the personal information we hold about you, ask for corrections, or ask for it to be deleted. You can unsubscribe from Sketchbook emails at any time using the link in any email.

To make a request, email tracethreads.business@gmail.com and tell us which order or email address it concerns. We'll act on it within 30 days.

We don't knowingly collect personal information from children under 13.

If this policy changes, the updated version replaces this one on this page with a new effective date. Material changes will be announced in the Sketchbook email.

Questions about privacy, or a request about your data: email tracethreads.business@gmail.com.